SP
Samantha P

1 reviews | Active since Dec 2017

27 Dec 2017, 15:16

DO NOT USE STANDARD BAN****

Standard bank by far has the lowest level of service delivery. For a week I have been calling their contacy centres to adjust a limit on one of my accounts with them. I have been told repeatedly to give them my details and they would contact me.

So far, not even a pidgeon has flown my way and I am sure if I owed Standard Bank money they would respond a lot quicker. Your app sucks and your service centres throughout CPT and Durban are appalling when it comes to attitude and product knowledge, needless to say there are some staff members who always provide consistently good service. I feel a sense of shame realizing that those hardworking staff members are naturally *****ed with the paltry level of professionalism otherwise ravaging your clearly successfull business.

Does anyone have confidence enough in another bank to suggest one for me to switch to? I really am at the end of my rope with this company. All help would be appreciated. Thank you.

0
Replies (3)
Standard Bank
Standard Bank's reply27 Dec 2017, 16:01
Official

Thank you for posting your comments.

Your matter was escalated accordingly.

We will revert to you as soon as possible.

Kind regards


Complaint Resolution Centre

***

***(fax)

***

SP
Samantha P's update27 Dec 2017, 16:32
Reviewer Update
I have since contacted the centre again and while Nomhle has been an absolute hero (she has since called twice to check up the matter) her sidekick failed to show up. The system doesn't work. Don't request your staff to promise results by the end of business when you know you have downsized your work force. It's not fair on amazing service industry individuals like Nomhle. Or me, your customer. ***still awaiting that callback, and it's the end of business today. Nomhle, you rock ❤
Standard Bank
Standard Bank's reply29 Dec 2017, 11:34
Official

Good day

Matter has been addressed and customer contacted.

We thank you for bringing the matter to our attention.

Complaint Resolution Centre

***

***(fax)

***