1 reviews | Active since Feb 2013
Do not, under any circumstances, make the grave mistake of choosing the mobile service offered by this bank.
Do not, under any circumstances, make the grave mistake of choosing the mobile service offered by this bank. I made the unfortunate decision to order a SIM Card for a measly R55 monthly, with the promise of receiving R230 in airtime every month. Sounds like a *****, right? Well, prepare to be sorely disappointed. These *********** imbeciles managed to deliver the SIM card promptly, I'll give them that. However, their instructions were as useless as their customer service. I was assured that all I had to do was insert the card into my phone, follow the prompts, and voila, it would be activated. Well, it's been over seven hours since I received this useless piece of plastic, and guess what? Absolutely nothing has been activated. I am left unable to notify anyone of my new number, thanks to the sheer incompetence of Standard Bank. And don't even bother trying to contact them, because they only work from 8AM to 5:30PM, clearly oblivious to the fact that most people have longer working hours and expect a level of responsiveness that they are clearly incapable of providing. So, please enlighten me, Standard Bank, is there some sort of waiting period of 365 days before this SIM card decides to function? Or are you simply incapable of delivering on your promises?
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
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We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
I hope this email finds you well, as I'm sure you must be enjoying your leisurely evening at 9PM. I wanted to take a moment to express my utmost admiration for the exceptional speed and efficiency with which you have handled the activation of my SIM card. Truly, your dedication to promptly addressing customer needs is awe-inspiring.
It is with a heavy heart that I inform you that I have decided to remove the SIM card from my phone. However, fear not! I have devised a plan that will surely bring a smile to your face. I shall personally deliver the SIM card to a standard bank branch, where I will request the branch manager to partake in a delightful feast of consuming said SIM card. After all, what better way to commemorate the outstanding service I have received from your esteemed institution?
In all seriousness, I must commend you for your remarkable ability to rival the likes of Eskom and city power in terms of distinguishing between your **** and your elbow. It truly is a talent that should be celebrated. I can only hope that one day I, too, will possess such an extraordinary skill.
Thank you once again for your unparalleled assistance. I eagerly await your response, as I'm sure it will be as prompt and efficient as your previous actions.
Yours sarcastically,
Ritesh
I hope this email finds you well, as I'm sure you must be enjoying your leisurely evening at 9PM. I wanted to take a moment to express my utmost admiration for the exceptional speed and efficiency with which you have handled the activation of my SIM card. Truly, your dedication to promptly addressing customer needs is awe-inspiring.
It is with a heavy heart that I inform you that I have decided to remove the SIM card from my phone. However, fear not! I have devised a plan that will surely bring a smile to your face. I shall personally deliver the SIM card to a standard bank branch, where I will request the branch manager to partake in a delightful feast of consuming said SIM card. After all, what better way to commemorate the outstanding service I have received from your esteemed institution?
In all seriousness, I must commend you for your remarkable ability to rival the likes of Eskom and city power in terms of distinguishing between your **** and your elbow. It truly is a talent that should be celebrated. I can only hope that one day I, too, will possess such an extraordinary skill.
Thank you once again for your unparalleled assistance. I eagerly await your response, as I'm sure it will be as prompt and efficient as your previous actions.
Yours sarcastically,
Ritesh
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team