DB
Dee B
1 reviews | Active since Sept 2016
18 Mar 2024, 05:39
Do not try to rely on Standard Bank Credit Card overseas, doesnt work.
Once again I have been let down by Standard Bank whilst overseas. I am most definitely keeping all of my credit card business with ABSA from now on, because Standard Bank gives too many problems. I am on holiday in Thailand, I booked a bus ticket to Bangkok Airport yesterday for my trip home today and I cannot get a confirmed bus ticket because, 24 hours later, the ticket price is still showing as UNCLEARED - hence no ticket !!!!! A few minutes ago I booked my bus ticket with ABSA card and received it within 2 minutes. Now that is how it is supposed to work. As I have now, potentially, bought TWO bus tickets for the same trip to the airport, I will definitely be putting in a strong complaint if Standard Bank decides to AUTHORIZE the payment for the first bus ticket. Seriously, I will no longer use Standard Bank credit card (or any other service) as it is obviously very unsettling to be in a foreign country and there are time constraints for bus and air tickets and your credit card does not work. If I get home and see that my delayed payment has been debited to my card I will most definitely be contacting you for the refund.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
18 Mar 2024, 07:08Good day
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2024, 07:08
Official
Good day
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Mar 2024, 12:07Dear Dorothy
We hope this email finds you well.
We are writing to bring to your attention that we have not yet received a response from you in relation to the matter you raised, and we are unable to proceed with the investigation without proper authentication of your identity.
We have made three attempts to reach you regarding this issue. Please note we will be closing the matter as unresolved. However, rest assured that once you are available and reach out to us, we will be more than willing to assist you with resolving your concerns.
We value your cooperation and understanding in this matter and look forward to hearing from you soon.
Kind regards
Standard Bamk Hello Peter Team
***
Kind regards
Standard Bamk Hello Peter Team
***
Standard Bank's reply19 Mar 2024, 12:07
Official
Dear Dorothy
We hope this email finds you well.
We are writing to bring to your attention that we have not yet received a response from you in relation to the matter you raised, and we are unable to proceed with the investigation without proper authentication of your identity.
We have made three attempts to reach you regarding this issue. Please note we will be closing the matter as unresolved. However, rest assured that once you are available and reach out to us, we will be more than willing to assist you with resolving your concerns.
We value your cooperation and understanding in this matter and look forward to hearing from you soon.
Kind regards
Standard Bamk Hello Peter Team
***
Kind regards
Standard Bamk Hello Peter Team
***
DB
Dee B's updateReviewer Update
21 Mar 2024, 14:15Hello Standard Bank. Yes I am aware of your attempted phone calls. I landed back in South Africa at 2 pm on Monday to visit my dying mother - who died on Wednesday 20 March. Therefore I am sure you can understand my attention being elsewhere. I see that my credit card has indeed been debited with the price of the bus ticket in Thailand . and forex charges. I want these charges reversed. As I do not recognize strange numbers and I am pretty busy right now, I would appreceiate it if you would either email me on my email address on your records or send me an SMS on the cellphone number on record. I repeat I am pretty busy right now and I want the charges for the bus ticket reversed. Thank you.
DB
Dee B's update21 Mar 2024, 14:15
Reviewer Update
Hello Standard Bank. Yes I am aware of your attempted phone calls. I landed back in South Africa at 2 pm on Monday to visit my dying mother - who died on Wednesday 20 March. Therefore I am sure you can understand my attention being elsewhere. I see that my credit card has indeed been debited with the price of the bus ticket in Thailand . and forex charges. I want these charges reversed. As I do not recognize strange numbers and I am pretty busy right now, I would appreceiate it if you would either email me on my email address on your records or send me an SMS on the cellphone number on record. I repeat I am pretty busy right now and I want the charges for the bus ticket reversed. Thank you.
DB
Dee B's updateReviewer Update
22 Mar 2024, 16:02Hello again. There is not much to follow up on. My payment for the bus ticket which I booked on Sunday 17 March remained 'uncleared' in my Standard Bank credit card app until I landed in South Africa on Tuesday 19 March. As I am sure you are aware, the bus company inThailand will not issue my ticket until it has received my payment. My flight was leaving at 1 am in the morning on Tuesday and I had to be at the airport in Bangkok by 9 pm on Monday night the 18 March. Haveng no bus ticket by the morning of Monday 18 March, I used my ABSA card to purchase a SECOND bus ticket, which I received within 2 minutes, and I am therefore claiming the refund from Standard Bank for the cost of the bus ticket which only appeared in my email when I landed in South Africa (by aeroplane not bus) on Tuesday 19 March. I can assure you that I will never use my Standard Bank credit card for any purchase overseas again. I cannot put up with delays in clearing my payments. Please refund the Rand price of my bus ticket, which was R88.00 PLUS the forex fees you charged me for the 'privelege' of using your card overseas.
DB
Dee B's update22 Mar 2024, 16:02
Reviewer Update
Hello again. There is not much to follow up on. My payment for the bus ticket which I booked on Sunday 17 March remained 'uncleared' in my Standard Bank credit card app until I landed in South Africa on Tuesday 19 March. As I am sure you are aware, the bus company inThailand will not issue my ticket until it has received my payment. My flight was leaving at 1 am in the morning on Tuesday and I had to be at the airport in Bangkok by 9 pm on Monday night the 18 March. Haveng no bus ticket by the morning of Monday 18 March, I used my ABSA card to purchase a SECOND bus ticket, which I received within 2 minutes, and I am therefore claiming the refund from Standard Bank for the cost of the bus ticket which only appeared in my email when I landed in South Africa (by aeroplane not bus) on Tuesday 19 March. I can assure you that I will never use my Standard Bank credit card for any purchase overseas again. I cannot put up with delays in clearing my payments. Please refund the Rand price of my bus ticket, which was R88.00 PLUS the forex fees you charged me for the 'privelege' of using your card overseas.
Standard Bank's replyOfficial
22 Mar 2024, 16:23Dear Dee Bee
We will follow up with our team.
We will be in touch.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Mar 2024, 16:23
Official
Dear Dee Bee
We will follow up with our team.
We will be in touch.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
DB
Dee B's updateReviewer Update
27 Mar 2024, 11:59Please advise re your "follow up". I have heard nothing from you via email which I have requested. How long does it take to do a refund of under R100? On my return overseas in April I will definitely only use my ABSA card as Standard Bank is way too unreliable.
DB
Dee B's update27 Mar 2024, 11:59
Reviewer Update
Please advise re your "follow up". I have heard nothing from you via email which I have requested. How long does it take to do a refund of under R100? On my return overseas in April I will definitely only use my ABSA card as Standard Bank is way too unreliable.
Standard Bank's replyOfficial
27 Mar 2024, 12:25Hi Dee
We do apologies for the delay getting back to you.
Please be on the look out for a call from our team.
We do apologies for the delay getting back to you.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Mar 2024, 12:25
Official
Hi Dee
We do apologies for the delay getting back to you.
Please be on the look out for a call from our team.
We do apologies for the delay getting back to you.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
DB
Dee B's updateReviewer Update
03 Apr 2024, 18:07Standard Bank your service is once again proving useless. You said you would get back to me since 27 March. 4 April. Still waiting.
DB
Dee B's update03 Apr 2024, 18:07
Reviewer Update
Standard Bank your service is once again proving useless. You said you would get back to me since 27 March. 4 April. Still waiting.
Standard Bank's replyOfficial
04 Apr 2024, 07:13Hi Dee
Please note that your matter is under review, and we will get back to you.
Please note that your matter is under review, and we will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Apr 2024, 07:13
Official
Hi Dee
Please note that your matter is under review, and we will get back to you.
Please note that your matter is under review, and we will get back to you.
Kindest regards,
Standard Bank Hello Peter Team