1 reviews | Active since Nov 2009
Do not trust them with your money
Wish I could give 0 stars. Do NOT trust Standard Bank. Even though I have insurance against loss of income, Standard bank still had legal representation against me for non-payment (I cannot pay due to loss of income!). Now they are just bloating and bloating the due amounts to impossible figures. What started as a simple R1500 payment is now over R8000 due to interest, fees, interest on the fees, fees on the additional interest, overdraft fees, and interest on the overdraft.
What pains me the most is their lack of understanding and absolutely no remorse. The conversation on the phone literally goes like this:
You have not paid. Why?
I lost my job and have no income.
Okay, so you are due at the end of the month. When can we expect payment?
I won't be able to make the full payment.
Okay. Our legal team will be in contact.
I cannot wait for the day that I can leave this bank.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
