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Nevan N

1 reviews | Active since Jul 2020

08 Jul 2020, 09:41

DO NOT TRUST STANDARD BANK. DO NOT OPEN A STUDENT ACCOUNT WITH STANDARD BANK.

Standard Bank are ******** and rogues. Do not trust them and do not ever open a student account with them. They will sneakily add fees onto your account without notifying you. They are disappointing.

I opened a student achiever account when I was in high school, I'm 28 years old now. At the time, it was free to have. I randomly decided to call standard bank to find out if there was any money in the account, only to find out it has a negative balance of R5000!

I have not used the account in over 5 years. They started charging me a fee of R70 from the time I turned 23, without letting me know. I have the exact same postal address and cell phone number and never even received a call or sms to let me know that I have an account that is accruing fees. This has been negatively affecting my credit record for the past 5 years without having any knowledge of it. Ridiculous. They sent me marketing material over the years so they clearly have my number, but did not bother to contact me about fees, even though every consultant I asked on the branch says that they should have contacted me to let me know. ********. I then asked them to reverse the fees as I was unaware, the account was unused AND they never notified me that they're charging me for the account nor that I have a negative balance. They told me they are refusing to, as I was aware - I asked for proof that they contacted me to let me know that it is no longer a free account or That I have a negative balance but receive no response. I have been to the branch every Saturday for the last month. Ridiculous. I am a trainee, even at the age of 28 and no way can I afford this. They do not care. Do not trust standard bank.

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Replies (3)
Standard Bank
Standard Bank's reply08 Jul 2020, 10:29
Official
Hello Nevan

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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Nevan N's update08 Jul 2020, 14:56
Reviewer Update
When will I be contacted because I have been going to the bank for a month now and they tell me that fees are still being added every month while the account is in this state. I should also mention that the website states that the account should have been closed due to inactivity and yet you continued to charge me ********ly and *********ly.
Standard Bank
Standard Bank's reply22 Jul 2020, 10:50
Official
Dear Nevan Narandas

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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