NP
Nelisia P

1 reviews | Active since Nov 2015

02 Oct 2017, 00:02

Do not take loans from Standard bank.

I had a loan with Standard bank. Each second month my debit order would not go off, I called and went in several times to have this sorted whereafter the same thing would happen the next month. To my great suprize one day Standard Bank deducted the whole difference left on my loan in one month whereafter I only had R1000 left of my whole salary for the month. Standard bank did not notify me or even areange a dubble debit. This is *******! I went in to Cape Gate branch and called the customer services afterwards aswell and they were unwilling to help. I have had it with Standard bank and all the problems they are giving us, how is someone supposed to live on R1000 in a month? The call centre informed me they will call back and till today have not heard back.

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Replies (2)
Standard Bank
Standard Bank's reply02 Oct 2017, 02:39
Official

Thank you for posting your comments. Your matter was escalated accordingly.We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply02 Oct 2017, 02:39
Official

Thank you for posting your comments. Your matter was escalated accordingly.We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***