Do not pay fines through standard bank

I paid my traffic fines through standard bank internet banking on the 2nd of January 2018. The assumption was of course that this is a great service, making it easy. Turns out this is NOT a 'service' ANYONE should trust. Though they took my money, my fines are still against my name to this day (7th March 2018). I have followed every channel I can in standard bank and have received no positive response. They at least admit that this is a known national issue that they have to resolve, but they just don't.

Since my first official complaint this is now 3 weeks and therefore I think everyone should know. Because they do not deal with the issue, I can not renew either my drivers licence or my car licence. I have already received 2 fines at roadblocks and was told that I can actually be locked up for this. Add to this that insurance will not pay out if something goes wrong and you have me a wreck with stress. There is nothing left for me to do to repay my fines, but if I do, I can guarantee you I have lost this money.

Please, Standard Bank, you offer this service ... you imply that you make it easy for me to pay my fines. I trust you with my money. You keep my money and don't give me the service. So basically you are just *****ing my money. NO ONE SHOULD USE THIS SERVICE.

You need to refund the money NOW and compensate me for the fines and the time I spent trying to resolve this and the time I spent queuing for my licence where I got turned around because my fines 'have not been paid'.