AM
Abigail M

1 reviews | Active since Mar 2020

25 Aug 2024, 08:50

Do not open a bank account with standard bank, pathetic services

Opened a sum1 account for my 13 year old daughter. My husband sent her R350.00 then the card & account stopped working. I phoned Standard bank & was told to go to branch. When i got there they told me the card was stopped by the ***** department because of the R350.00 deposit that was made to the account. Then i was asked to explain who sent that money to my daughter and what it is for, i told them its my husband & its her allowance, its not the first time he sends her money , sometimes we send her even more than that amount. Then they phoned the ***** department as i sat there waiting, afterwards i was told that I must go to the police station and explain to the police in an affidavit who sent her the R350.00 and what was it for.

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Replies (3)
Standard Bank
Standard Bank's reply25 Aug 2024, 09:18
Official
Good day Abigail.

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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AM
Abigail M's update25 Aug 2024, 10:18
Reviewer Update
It is very disappointing, the time i took to go to the branch and sit there all this time and be told I must go to the police station to explain a R350.00 deposit, i get to the police station it is packed there waited hours and had to leave before i could get help because it was getting late mind you we don’t even have a car we are busy taking taxis going up and down to go explain why we sent our child money
Standard Bank
Standard Bank's reply25 Aug 2024, 10:26
Official
Good day Abigail.

We appreciate you making us aware of this. 

We want to make sure that your issue is taken care of right away. 

You have received an email from us. 

Please read over and then react appropriately.

Looking forward to hearing from you.

Warm regards
Standard Bank Hello Peter Team
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