ST
Steven T
1 reviews | Active since Nov 2012
27 Jul 2022, 13:23
DO NOT GET SGYFT CARD
Do not get the SB Shyft card. I have had hassles trying to get it and setup. THERE IS NO SUPPORT. The branch tells me to log an incident online - that is the only support.What the heck are you supposed to do if you are overseas. STAY AWAY. Go to BIDVEST or CASHPASSPORT.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
27 Jul 2022, 14:02Good day Steve
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply27 Jul 2022, 14:02
Official
Good day Steve
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
27 Jul 2022, 22:49Dear Steven
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply27 Jul 2022, 22:49
Official
Dear Steven
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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ST
Steven T's updateReviewer Update
28 Jul 2022, 12:17- It is amaing how these Corporates all tell you how wonderfull they are and comitted to service yet few people ever experience such great service. Standard bank has closed their Customer Service Counters and now one has to sit for ages to see a "comsultant" . Yesterday I sat for exactly 50 minutes for assistance before the "consultant" told me that she cannot help and I must log a request online. Also yesterday the front desk at Thibalt Square did not know what Shyft Card was - she had to call someone else. We absolutely HATE going in to the bank now because we know it will take long.
ST
Steven T's update28 Jul 2022, 12:17
Reviewer Update
- It is amaing how these Corporates all tell you how wonderfull they are and comitted to service yet few people ever experience such great service. Standard bank has closed their Customer Service Counters and now one has to sit for ages to see a "comsultant" . Yesterday I sat for exactly 50 minutes for assistance before the "consultant" told me that she cannot help and I must log a request online. Also yesterday the front desk at Thibalt Square did not know what Shyft Card was - she had to call someone else. We absolutely HATE going in to the bank now because we know it will take long.
Standard Bank's replyOfficial
28 Jul 2022, 12:41Good day Steven
Thank you for the feedback.
We humbly apologize for the inconvenience experienced in this regard.
Please confirm if you managed to resolve all your queries inside the branch or you still need further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We humbly apologize for the inconvenience experienced in this regard.
Please confirm if you managed to resolve all your queries inside the branch or you still need further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2022, 12:41
Official
Good day Steven
Thank you for the feedback.
We humbly apologize for the inconvenience experienced in this regard.
Please confirm if you managed to resolve all your queries inside the branch or you still need further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We humbly apologize for the inconvenience experienced in this regard.
Please confirm if you managed to resolve all your queries inside the branch or you still need further assistance.
Kindest regards
Standard Bank Hello Peter Team
***