DO NOT DO BUSINESS WITH STANDARD BANK

I have been a loyal Standard Bank customer for longer than a decade - and I am appalled by the level of service they provide. For a bank that says "talk to us" they are actually quite pathetic.

I have been trying to get someone from Standard Bank to contact me to discuss my relationship with the bank. I have written letters, emails, used the website to lodge complaints and request contacts from the bank - all with ZERO response.

I have a detailed mail trail on the attempts I have made without response. there are voice recordings of my calls to the bank requesting that someone return my call. there are very good reasons why I am unable to visit a branch but without someone from the bank calling me it is quite impossible for us to keep the bank informed.

I am left with no other conclusion than the bank are not interested in their customers.

Standard Bank are actually just one of a terrible bunch as FNB, who operate my business account, as just as bad, but at least FNB have the courtesy to firstly acknowledge receipt of your mail and then actually do something about it - SBSA have no idea.

I am fully aware that the bank do not care about their customers at all and that their systems are purely designed to serve their narrow corporate interests, but would it not be nice if they could at least pretend to be interested.

I am also under no illusions that this will make an iota of difference, but at least it is a vehicle for me to inform others, hopefully someone who may want to do business with a bank, will read this and go to another bank.

DO NOT TRUST YOUR MONEY TO STANDARD BANK - THEY CARE NOTHING FOR YOU.