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otilia S

1 reviews | Active since Feb 2012

25 Apr 2019, 10:59

Do not die a Standard Bank client

Do you know that the Standard Bank has many deceased estate departments and that they actually do not talk to each other. So one deceased estate department [ accounts closure] takes 2 [two] months to close a bank account and refund the money. Then, you need to go to the next deceased estate department, that is the recoveries [ mortgage bond] and you need to file all the documents again because well Standard Bank simply have a lot of space to store documents and be ready because without an official document [ not the death certificate] namely a report by the doctor as to cause of death, the software program will boot you off and I guess you should expect to wait another two months for this and of course the same is true if there is a safety deposit box. Shocking that Standard Bank treat loved ones in such an uncaring manner.

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Replies (2)
Standard Bank
Standard Bank's reply25 Apr 2019, 12:47
Official
 Hi Otilia

Thank you for posting a comment. 

One of our consultants will be in contact with you as soon as possible. 

Regards, 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply02 May 2019, 10:49
Official
Dear otilia 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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