DO NOT BANK WITH STANDARD BANK

I am extremely disappointed and frustrated with Standard Bank. This is now the second time this year that I have had to deal with an issue where my payment history has been incorrectly reported, with a missed payment reflected against my profile when, according to my records, the payment was made.

This is not a minor administrative error. Incorrect credit reporting can have a serious impact on a customer’s credit profile, financial reputation and future financial opportunities. Customers should not have to repeatedly fight with their bank to correct information that should have been captured accurately in the first place.

What concerns me most is that this has happened more than once. After everything I have done to maintain my accounts responsibly, it is unacceptable for my credit profile to be negatively affected by what appears to be an internal banking or reporting error.

I expect Standard Bank to take full accountability, investigate exactly how this happened, correct any inaccurate information reported to the credit bureaus, and provide me with written confirmation that my credit profile has been corrected.

I have reached the point where I have seriously reconsidered whether I want to continue banking with Standard Bank. Trust is fundamental when dealing with a bank, and repeated errors affecting a customer's credit record severely damage that trust.

I would strongly encourage Standard Bank to improve its internal processes and, most importantly, ensure that customers are not financially prejudiced because of incorrect information being reported.

Standard Bank needs to understand that a credit profile is not something to be treated casually. When a bank gets this wrong, the customer is the one who suffers the consequences.

Very disappointing. I expected far better from a major financial institution.