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C. P.

1 reviews | Active since Sept 2017

12 Nov 2019, 22:37

Do not bank with Standard Bank

My husband and I have banked with Standard bank for over 20 years. Last year he was retrenched and Standard bank refused to cover the retrenchment benefit for his overdraft, revolvibg credit and credit card. He had been paying the added fees for insurance for over 2 decades but when it came time for Standard Bank to honour their part they chose not to. Having been unemployed for a year, they constantly harassed him to settle his accounts and have finally "handed him over" which means that both of us and whomever elses phone numbers they can link to his profile receive harassing and pesky calls constantly. He has tried to follow up numerous times but gotten nowhere. How do we refer the matter to the Ombudsman? He emailed months ago but no response

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Replies (2)
Standard Bank
Standard Bank's reply13 Nov 2019, 04:20
Official
Hello Christina
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
 
CP
C. P.'s update24 Dec 2019, 06:37
Reviewer Update
Since this review was posted I received an email from Standard bank. I rep**** referring them to deal with my husband with all his contact details. They have not contacted him. We still receive numerous calls requesting payment and no resolution of this matter is in sight. Very disappointed Standard Bank