JF
Julio F
1 reviews | Active since Jun 2024
04 Apr 2025, 17:11
DO NOT BANK WITH STANDARD BANK
Good day
Please do not bank with Standard bank, it will save you a lot of time and frustration.
I have not banked with Standard Bank for 5 years, yet an account I had previously closed was still open (after 5 years), in 2024 I complained on hallo peter as I was not getting the needed assistance to which the matter was resolved (only after complaining on hallo peter).I was told the account was closed(I also received confirmation that the matter was resolved). 5 months later Im dealing with the same problem of the account not being closed or another account is still open, clearly the matter was not rectified to this day.
*********** and very unprofessional.
If I could give a zero star I would
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Apr 2025, 17:17Dear Julio,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Apr 2025, 17:17
Official
Dear Julio,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
JF
Julio F's updateReviewer Update
14 Apr 2025, 14:59Good day
Following up on my initial review. It has been 10 days since a representative contacted me and yet no assistance from Standard bank.
Following up on my initial review. It has been 10 days since a representative contacted me and yet no assistance from Standard bank.
JF
Julio F's update14 Apr 2025, 14:59
Reviewer Update
Good day
Following up on my initial review. It has been 10 days since a representative contacted me and yet no assistance from Standard bank.
Following up on my initial review. It has been 10 days since a representative contacted me and yet no assistance from Standard bank.
Standard Bank's replyOfficial
14 Apr 2025, 15:15Dear Julio
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Apr 2025, 15:15
Official
Dear Julio
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***