KB
Keagan B
1 reviews | Active since Jan 2020
06 Jan 2020, 17:40
DO NOT BANK WITH STANDARD BANK
DO NOT BANK WITH STANDARD BANK! I went to close my account with Standard Bank and received pathetic service, because of pathetic service. I was given the remainder of my balance in cash and told my account was closed. I later receive an SMS saying I was charged R56.90 for the cash withdrawal at the branch and the bank account still remains open. I am now expected to pay the withdrawal fee and go to a standard bank branch again and close it. Incompetence at it's finest.
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Replies (2)
Standard Bank's replyOfficial
07 Jan 2020, 06:57Hello Keagan,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply07 Jan 2020, 06:57
Official
Hello Keagan,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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Standard Bank's replyOfficial
15 Jan 2020, 11:54Dear Keagan Brown
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Jan 2020, 11:54
Official
Dear Keagan Brown
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***