YS
Yousuf S

1 reviews | Active since Nov 2018

29 Nov 2018, 14:01

DO NOT BANK WITH STANDARD BANK

Standard Bank is the worst bank to bank with. They only accomodate the older generation a d give no regard to what the younger generation wants.

Apart from this, the technical issues Standard Bank users encounter on a daily basis is unacceptable! The customer service is disgusting!

To give an example: I had requested to withdraw money using the “Instant Money” method. I was not sent a voucher number and when I went into the bank to complain, I was told by th consultant at the Canal Walk branch that I am inpatient.

Is it not called “Intant Money” for a reason?

Your baby boomers are not going to be around for much longer Standard Bank. Get with the times. We should not have to go into a bank for no apparent reason. All can be done electronically. Take a page from FNB’s book. That way, you might still be in Business when all your valued Baby Boomers are gone.

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Replies (1)
Standard Bank
Standard Bank's reply29 Nov 2018, 14:24
Official
Dear  Yousuf Shavershian 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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