DO NOT ATTEND TO THEIR CUSTOMERS CLAIMS

My building insurance for my home is with Standard Bank. I had a burst pipe in the wall upstairs which has led to severe water damaged in the pantry down stairs, affecting the walls as well as the shelving. <br> <br> The claim was processed on the 29th of April 2015 and i am still waiting for Standard Bank to authorise the claim. I call Standard Bank almost every single day where i hold for the person who is dealing with my claim for about 30 mins until the phone eventually cuts. I have not spoken to Justice once since this claim has been opened but every time i call, i am told that i meed to speak to Justice. I have emailed Justice, i have left messages for Justice and still i have not spoken to him. I email the contact centre and still no response as i can not speak to anyone on the phone as i get transferred to different people until the phone yet again cuts.<br> <br> I can not believe how Standard Bank operates. I would understand if this happens once but every single day???<br> <br>