Do no answer emails or telephones

I have been trying to reach my business bankers at the Helderberg branch of Standard Bank for more than 3 days, despite spending hours on the cellphone.<br> <br> Standard banks own call center also cannot provoke a response from the branch. This morning the call centre falsely promised me that Natalie from the Helderberg Branch would call me in 15 minutes. Needless to say this was an utter lie , as two hours later and I still have had no phone call.<br> <br> This is an ongoing problem with the Helderberg Branch and one question why I contine to bank at Standard Bank.