***** Division

***** Alert – Standard Bank

Warning: Be careful of SMS ****s claiming you owe a small fee for a parcel delivery. Once you attempt to pay, ****mers trick you into entering your bank details and then make large unauthorized purchases.

My Experience: On 2 December, I got a call from Standard Bank’s ***** Division about suspicious transactions totaling over R37 thousand . I immediately reported the transactions as *****ulent and requested my card be stopped and an investigation launched.

The Investigation: I was promised updates within 5–10 days, but after multiple follow-ups throughout December and January, I was repeatedly told the case was “under investigation.” On 6 January, I was finally informed—without prior notice—that only 50% of the ****** amount would be reimbursed.

My Concerns: As a long-time customer and pensioner, I’m shocked by this decision. My account history clearly shows I’ve never made such large purchases. Despite this, Standard Bank’s response has been slow, unsupportive, and unfair.

Final Thoughts: I expected better protection and customer service from Standard Bank. This experience has left me deeply disappointed, and I can no longer recommend them. Stay alert and protect yourself from ****s!