Disturbing assurance

<p>unable to receive assistance at a the sandton branch because I don't have a card with me??? On multiple occasions i have been to branches and drawn money from my credit card with out having the card present. On this day I was refused assistance in sandton? </p> <p> </p> <p>Hiw can one or more branches offer a simple withdrawal and the next not??? Absolutley pathetic. </p> <p>Its no wonder FNB is doing so much better and why I hold my chequing account and multiple other accounts with them... </p>