1 reviews | Active since Nov 2016
Distressed due to deactivated account, Out of the country
<p>Good day</p> <p> </p> <p>I have been a client of Standard Bank for almost 10 years now. I have always been a happy client. However, when trying to transfer money yester day, since I am working out of the country, I was unable to do so. I am receiving a message saying that my account has been deactivated due to security reasons. I am a prestige client and I have sent emails to the prestige line yesterday to which I have still not received any response. Pay day is approaching and I need to transfer funds home to support my family. This is very distressing. I would really appreciate your help.</p>
Good day Charne Samuels
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Charne Samuels
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Charne Samuels
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Charne Samuels
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***