Distasteful Experience, Unprofessional Employees, Very Poor Service

My truth about this Bank - Standard Bank does not care about their clients, all they care about is to offer you a loan with 17.8% interest and Credit Card and then you are on your own. I had a very distasteful experience of my life, having to travel for 5 days for my honeymoon without my bank cards due to people who work in Standard Bank who did not care about my frustration but their Protocols and blaming working from home for their ignorance and ineptitude. Standard Bank Delivered my card to Nicolway Branch without my concerned and authorisation to do so, on the 22 October 2020 I received an sms to inform me that my card was ready for collection at Nicolway Service Centre, I called the bank back as soon as I received their SMS and inform them that I do not have a business with Nicolway, can they please send my card to The Glen Mall, on the 28th October 2020 I receive another SMS stating the same thing "your card is ready for collection at Nicol Way Service Centre. the same mistake happens twice after I have nicely informed the bank to reroute my card to my branch The Glen Mall. I call the bank again which I told them I need my card today, I am travelling and they are frustrating me with all this, I am supposed to be taking care of my children as I am leaving them for my honeymoon but I am busy going and and on with the bank that is not interested to assist me. I requested to speak with the superior, I was denied to do so, I requested a call back as I could not afford Air time anymore none called me back. I called several times and still, none escalated my problem and none seems to care after I have complained about my air time and all that not even a decent call bank from my " so-called bank". to cut the story short I still have not received any help from Standard bank and I have received a third SMS on the 3rd of November 2020 that still tell me to go and fetch my card at Nicolway Service Centre after all the stress this bank has caused me.