Distasteful customer service for such a major financial institution

The service from Standard Bank is absolutely appalling. I have been trying to get in touch for over two weeks regarding an important insurance enquiry about a potentially missed premium. Despite my efforts, there has been zero meaningful response. Even after escalating the matter on X and receiving a DM promising follow-up, nothing has happened since then. This is an inexcusable display of poor service and complete disregard for customer concerns. For a major financial institution, Standard Bank’s service is nothing short of disgraceful and unreliable.