SH
Shaandre H

1 reviews | Active since Aug 2016

06 Aug 2016, 10:20

disspointed customer

<p>I'm so disappointed in Standard Banks service delivery. They closed my student account without notifying me and the lady that assisted me didn't even give me a reason as to why they closed my account. It's no like I wasn't using my account I have a fixed deposit with them!</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Aug 2016, 06:59
Official

Good day Shaandre Hendricks

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply11 Aug 2016, 06:21
Official

Good day Shaandre Hendricks

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply12 Aug 2016, 12:46
Official

Dear Ms Hendricks

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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