Disservice by private bankers

I requested an assistance about a settlement amount for my vehicle on Sunday evening 22 March 2025 and to date not even one of the private bankers responded to my email. This is after being constantly reassured of having access to private banking 24 hours.Has Standard Bank really dropped its standard to this dismal level.Not even an acknowledgement. How possible is it that all of the so called private bankers are so *********** that no one even botheres to respond to clients.What are the chances that none of them have not seen the email or is it just blatant incompetency and don't care attitudes of the personnel being hired by Standard Bank. Is this the quality of the personnel being hired by Standard Bank who are displaying don't care attitudes. I am so disgusted to say the least and Standard Bank need put their house in order and rectify this complacency as at this stage I will never recommend it to anyone.