1 reviews | Active since May 2023
Disservice
Shocking service when my account was ****med on 14 June My personal information was compromised and a *****ster purporting to be Std Bank ***** division convinced me he was from bank After half hour of realizing I was duped - the service from the bank was appalling. Endless waits on hotline up to 52 minutes only for them to drop you. When you check into the branch it takes hours to check out !! Had to call companies where my card had been used as bank took a week to begin investigating as one can only lodge dispute with police report and they will not provide printout till transactions posted a week later.This creates a chicken and egg situation and allows *****sters to get away before goods ordered delivered etc 2 weeks to acknowledge email - no manners Deny deny deny that they have a system breach No personalised service No appreciation for having me as a customer for 36;years
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
They took the time to take into consideration my longstanding record with the bank , the fact that these *****sters posing as bank are extremely slick with the info they had - and despite the fact that I am one of those elderly persons who was stupid enough to fall into their trap and give out OTP numbers - they have reviewed case fairly and done a very fair goodwill settlement.
This shows that although they are a huge organization- if one works through the right channels , they are still able to provide excellent service to their clients
I will definitely recommend them and I will never share OTPs or this kind of info again
Appreciate
They took the time to take into consideration my longstanding record with the bank , the fact that these *****sters posing as bank are extremely slick with the info they had - and despite the fact that I am one of those elderly persons who was stupid enough to fall into their trap and give out OTP numbers - they have reviewed case fairly and done a very fair goodwill settlement.
This shows that although they are a huge organization- if one works through the right channels , they are still able to provide excellent service to their clients
I will definitely recommend them and I will never share OTPs or this kind of info again
Appreciate
Thank you for leaving the positive review.
Should you require further assistance please reach out to the team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for leaving the positive review.
Should you require further assistance please reach out to the team.
Kindest regards
Standard Bank Hello Peter Team
***