DISSATISFIEDDis AND DISAPPOINTED CUSTOMER

On the 20th of April 2018 I received a sms from Standard Bank stating I might qualify for a increase on my credit limit, I responded on that day with an option saying 'Limit' meaning I am interested and they can call me back but they never did.

I called Standard bank last week to find out why have I not recieved a call back and they explained to me this is their market team/company which is separate from the bank, they apologised and said they will escalate the matter and will recieve a call back within 2 working days and needless to say I never recieved a call back.

I called them back I gain this week on Monday (14/05/2018) to find out why I was never called the lady responded and said she does not know and she forwarded the query to the back office and she informed me they will call me back before this week Thursday (17/05/2018)....guess what no call back even today.

I have been a Standard bank customer for years and I must say I am highly disappointed with my experience in regards this matter. I hope Standard bank takes my matter seriously and take it up with their market team/company because this does not put a positive image on their name......Instead of moving forward we are moving backwards.

I hope to get a call soon Mbali