Dissatisfied with vehicle finance

I am really disappointed with standard bank vehicle finance department. 1. They changed my debit order without my approval and refused to put it on the date I had initial requested. 2. I have never missed a payment but they refused to grant me a payment break during the Covid locked down. As such they track my account and take anything that comes in. 3. Last month, October I made an arrangement to pay my installment on or before 6th November but every day until the 6th I received calls sometimes twice a day, with the same thing. I asked whether they use the same system and the gentleman said yes. As such I asked him to check if he couldn’t see anything on the system of which upon checking, he noticed that I had paid on the day before. 4. I app**** for another payment break and was granted on the 30th of October but was told that my next debit order goes out on the 15th of November.

I have never experienced such level of incompetence and bullying as from standard bank. What kind of loyalty do you require? I know for sure, I will repeat, I know for sure that the payment relief I was granted was just a farce and will be harassed no matter how much I tried to reach out. Useless