Dissatisfied with the poor service

I app**** for a credit card on Friday, 4th February in Promenade branch. I was called in to the branch on Monday morning and informed that my application is going for a ***** process. I followed up on Wednesday via email but there was not response. I called on Thursday, 8th February the lady that was assisting me tried to get through to the banker who's handling my application Siyamthanda Matshetshisa. He promised to follow up and provide me with feedback. He never rep**** to my email. Today, Friday, 10th Feb - I'm here at the branch for the 3rd time to follow up in person and to request if it's possible to make arrangements as I'm going upcountry tomorrow and I mentioned it to him on the 1st day I submitted my application, should there be some documents that I'd be required to sign, so that they arrange with a branch in another province that I am going to , he says that he's still waiting there's still no feedback available and he can't contact the ***** unit. He also mentioned that the application is going to expire soon. I am so much disappointed with the poor service that standard bank is giving me. This is totally not acceptable. I wouldn't recommend anyone to submit an application to them.