Dissatisfied Standard Bank Customer of 40 years.

There was ***** on my credit card. The first review took 4 weeks. They made an offer, which I queried in terms of transactions and information about the information that the con artist knew. What was really scary is that Truecaller identified the number as Standard Bank. If you phone Standard Bank, they warn you that someone is using their number, but don't appear to be addressing this to safeguard their customers. This was on the 1st May. Five work days was the supposed turn around time. Four weeks later once again, three calls to then ***** department after 2 weeks and escalation to the complaints department. I still have no answers or feedback. Disappointed customer to say the least. Will I stay with Standard Bank?