Dissatisfied Service

Good day

On the 4th and 18th of June I contacted Standard Bank regarding Debi checks I have no knowledge of, from MTN. On my side I did reject them however to my surprise on the 31st of July an amount of R1469 went off my account. Mind you I spoke to applications dept to please flag my account and not approve any Debichecks not one of your consultants bothered to assist me and as for your ***** dept they can't help me as this is an external query then what is the purpose of the ***** department cause what I'm encountering is genuinely *****. This is clearly an internal thing one of your employees has my details. With this incompetency my credit score is affected cause Customer Service is non existence in your organization. For legitimate debit orders results in a call from Standard Bank to verify that it is not *****.

PLEASE GET YOUR HOUSE IN ORDER. I DID MY PART BY CALLING IN BUT NO SERVICE WAS DELIVERED.

Nomaswazi from your Clearwater branch provided exceptional service 👏 👌 Seamless experience compared to your ***** and Application dept.

I'm inconvenienced now having to change banking details.

Regarding the above and below is your response

*** From:*** To:*** Tue, Aug 6 at 10:38 AM Good day.

We hope you are well.

We made three attempts to reach you on your mobile and sadly could not get hold of you.

We have sent an email so that you can reach out to us at your convenience.

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.

Kindest regards Standard Bank Social Media Team

WHAT IS THE SOLUTION??? I was advised to fill out a form that will allow my debtors to debit from the new bank account however this has not been actioned. Kindly advise what is the way forward?

Complaint: Case Number ***8 (Sphesihle Sishi) YOU EVEN SPELT MY NAME INCORRECTLY.

Regards Sphe.