Dissatisfied service & Account Management

I’m really unsatisfied with the way my account issue is being resolved. I’ve submitted all documentation needed to remove my account form holds last week Monday as requested and still no action or feedback has been communicated. I called yesterday and the only feedback I received was “ We shall escalate the issue with the ***** department”. When this issue should have been resolved last week already. I real do not see the reason or justification for the lack of communication and the last email I received which was directed to a different client, so clearly the customer isn’t a main priority.