Dissatisfied Customer

Hi,

I went to the Standard Bank Egoli branch yesterday (14/02/2022) to change my cellphone banking number (old- *** to new- ***). According to the consultant that was assisting me, and it's a pity I don't remember her name, my details were updated on the system. My cellphone banking app has not been working for 3 months now, I also brought this to her attention. Because I deleted the app and downloaded it again thinking maybe the version I'm using is old that's why it keeps crushing, it required me to sign in again after downloading it. After I was "assisted" yesterday, I gave it 24 hours so that I can start using it again. Today I tried to log in, it's still giving me the same problems, what's worse is I chose the option of resetting the app password and it generated an OTP only for me to realize that the OTP is going to be sent to the old number. What pains me is that yesterday I was at work, I had to use my lunch break to go to standard bank and fix this problem. I had to use Bolt to get there. That's money. And my time. Only for this to happen? I called Standard Bank customer service today (15/02/2022) numerous times and I only spoke to one agent, that transferred my call to another agent but I held on until I reached a dead end. Again, I used money to call. I have to wait for Saturday now to use my app and make transactions. That's far. This is a great inconvenience. I honestly cannot believe this.

Your service is appalling. 👎🏾👎🏾

Zinhle. ***