Dissatisfied Customer

Its disapointing whenn u do go into a branch to do work n then u use their ticketing system n do a collection n ask to get transfered to a consultant n u hve to wait for more dan 1:20 minutes n den u query y so long n u get told that there are 2 pple in front of. Being a loyal customer n a prestige client of more dan 20 years. Honestly y do we need to den still pay da fees for such poor service. Like we as clients can sit for hours on end just to see a consultant. So so frustrating.