FL
Fatima L

1 reviews | Active since Aug 2016

06 Mar 2018, 08:44

Dissatisfied customer

Dear Sir/Madam

I have been trying to contact the Standard Bank ***** Investigation unit for two days. I have called directly and gotten internally transferred for a total of 5 times and two hours of holding with no response. This is unacceptable.

0
Replies (3)
Standard Bank
Standard Bank's reply06 Mar 2018, 08:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Standard Bank
Standard Bank's reply07 Mar 2018, 12:45
Official

Thank you for allowing us the opportunity to look into your matter.

As per our discussion today 07 March 2018, I trust you are satisfied with the final outcome.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

FL
Fatima L's update07 Mar 2018, 15:15
Reviewer Update
The contact centre called me and resolved the matter today. thank you