Dissatisfied client feeling deceived by SBIB

I am aggrieved with the quotient of our insurance claim with standard bank vehicle insurance. Policy number SHSO***0

It's been almost 2 years that our vehicle's insured amongst other things with standard bank and today we feel like we have been deceived with this product as we perceive that our vehicle now has to be repaired with alternative parts as stated by the panelbeaters.

An insurance call takes up alot of time with all the questions one has to answer for the brokers to know which payment category you fall under as they take various things into consideration of which is highly understandable..

Now here is what I fail to understand.. all this time on the phone and nobody takes a moment to tell us that should an incident incur that they will not use original parts on our vehicle instead they will use alternatives..

I feel we have been deceived. This is important information and leaves the client with the decision making of whether or not they want the alternative parts or not or even with all the nitty gritty about car being under warranty or not etc..

So all this time on the line and no explanation about things that might change our minds. The demeanor behind this is extremely upsetting.

We do not have to discover this when one is in a predicament such as an accident.. these are things that one should know before hand..

I do not even want to hear a thing about the fine print because then this would mean that you are out to deceive your clients to gain clientelle by saying or telling us all the satisfying things about the product except the one thing that might change our minds about the product..