Dissatisfied Client!

I've been banking with Standard Bank since 2009 or 2010 if I am not mistaken. From then till recently I've had the best experience with them.

I was ****** in 2017 and had asked them to stop my card and close my account( as it was also inactive) . They mentioned that I couldn't close it as I had an outstanding balance, which was only brought to my attention when I wanted to close the account (so unprofessional, as they have access to my email address and cellphone number). I settled the balance late last year (2018) and went to my nearest branch (Mthatha, Eastern Cape) and requested that they close the account. To my surprise, till this day, I still have an active account at Standard Bank that is now again in arrears. Without any communication from the bank, I am thoroughly disappointed by this, and I only found out through a bank notification from a transaction made by a distant family member who I had not updated with regards to the situation. I tried contacting the Bank today (29 March 2019) and after being put on hold for almost 15min, when I eventually was put through to someone who could assist, their system was offline. I am let down and disappointed by Standard Bank and I would not recommend anyone to bank with them. I don't know how many trips I have made to different branches to sort out this issue. How can an inactive SAVINGS account be in arrears of close to R1000 in a period of 3months. In my understanding, if a bank account isn't active, after a while it is closed down with prior communication from the bank to the client, assuring that both parties are on the same page. I am let down by your services,really!