WM
Walter M

1 reviews | Active since Nov 2022

29 Jun 2023, 07:56

Dissatisfied by Standard Bank. Over 10 years of banking with them.

I have entrusted Standard Bank with my finances for more than 10 years. I am considering changing to another financial institution as Standard Bank cannot grant or approve even a simple R200 credit for me in order to make my credit score improve. Can’t get approval for a simple overdraft whereas other financial institutions have approved me for car finance, loans that I have constantly paid without any defaults.

I simply can not understand how and why Standard Bank fails to approve anything on my name having trusted them with my finances for over 10 years. Other financial institutions easily approve my applications yet I don’t even bank with them. How does another financial institution approve a car finance for me and my bank denies me a credit card of R100.00?

What good sense does this make? What is the reason why I should be still banking with Standard Bank? Standard bank handles all my transactions. What makes the institution not to recognise all this and take into account?

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Replies (4)
Standard Bank
Standard Bank's reply29 Jun 2023, 08:02
Official
Dear Walter

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply30 Jun 2023, 13:03
Official
Dear Walter

Thank you for taking our call.

Please note that this matter has been escalated to our Sales Team.  Kindly be on the look out for their call.

Please do not hesitate to contact us should you need further assistance.

 
Kindest regards
Standard Bank Hello Peter Team 
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WM
Walter M's update09 Jul 2023, 11:43
Reviewer Update
Sales consultant did call however my concerns or questions are not answered. How am I unable to get credit from my financial institution and get it from other institutions?

What is the purpose of banking with a financial institution that cannot provide me with what I need currently?

If this is not met I am leaving the institution.
Standard Bank
Standard Bank's reply09 Jul 2023, 11:58
Official
Dear Walter

Thank you for writing back to us.

Please note that we will send you an  email. Kindly review and respond accordingly.

We sincerely apologize for any inconvenience caused.

Kindest regards
Standard Bank Hello Peter Team 
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