DISSATISFIED!

I am formally expressing my frustration and disappointment regarding the difficulties I am facing in accessing my investment savings account.I visited the southdale branch to withdraw/access my funds urgently, but I was informed that I must provide an old passport which I no longer have access to. This requirement is unreasonable considering that I can provide my current valid identification and any other supporting documents necessary to verify my identity.I urgently need access to my money, and I feel that this matter is being handled unfairly and without consideration for my current circumstances. As a customer, I expect a practical and efficient verification process, especially where valid updated identification documents are available. I kindly request that this issue be escalated immediately and that an alternative verification process be provided so that I can access my investment savings without further delays. Please treat this matter as urgent. I would appreciate feedback as soon as possible regarding how this can be resolved. (On behalf of Mamatlaselo Lekau. Cell ***. Email ***)