Dissatisfied and in distress. No feedback from Standard bank.

I am disappointed and in distress. My puresave account was blocked without warning. I eventually spoke to several consultants to find out my account was blocked due to a deposit that I received. I still dont know why. They advised that they require an affidavit from me and the person who made the deposit. Which I did on the same day and sent it to them. After many failed followup attempts I am no fedup and have been without access to my funds since the 9th. I am unable to buy food and pay for transportation. I need my account unblocked!