Dissatisfied and disappointed customer

I have been calling standard bank since yesterday I was not able able to be assisted for 4 hours when I eventually got hold of the banker after 39 minutes on the phone we got disconnected and she didn't call me back I called again and spoke to Stephanie who also called me back after an hour because I had an issue with my banking app she promised to call me today at 08h00 up to now she has not called I called prestige banking and spoke to Brenda and I explained my situation to her and I gave her my number to call and she didn't call me when I called back she said she called and my phone was on voice mail and I told her my phone was not off I called again and no response

I upgraded my phone on Saturday and since then I am not able to use my banking app Even now as I am writing this review I am waiting for the bankers to answer my phone they say they have increased call volumes but really can one keep on holding the phone for more than a. Hour to get a banker to answer the phone

I am really disappointed with standard bank