NM
Nolubabalo M
1 reviews | Active since Dec 2019
03 Dec 2019, 08:47
Dissatisfied and agry with standard bank
I used to have an account with standard that had an overdraft with credit card, in 2010 I went on debt review of wich I paid all my debts including standard bank. 9 years later (yesterday 2nd of December) I received a call from attorneys saying that standard bank has handed the credit card to them and demanding that I pay R2000. When I follow the issue I've been told that the credit was never closed therefore it has accumulated fees. What surprises me is the fact that they waited this long to inform me that the credit card that was handed to years ago was never closed.
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
03 Dec 2019, 15:51Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Dec 2019, 15:51
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
11 Dec 2019, 10:41Dear Nolubabalo Mampofu
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Dec 2019, 10:41
Official
Dear Nolubabalo Mampofu
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
