NM
Nolubabalo M

1 reviews | Active since Dec 2019

03 Dec 2019, 08:47

Dissatisfied and agry with standard bank

I used to have an account with standard that had an overdraft with credit card, in 2010 I went on debt review of wich I paid all my debts including standard bank. 9 years later (yesterday 2nd of December) I received a call from attorneys saying that standard bank has handed the credit card to them and demanding that I pay R2000. When I follow the issue I've been told that the credit was never closed therefore it has accumulated fees. What surprises me is the fact that they waited this long to inform me that the credit card that was handed to years ago was never closed.

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Replies (2)
Standard Bank
Standard Bank's reply03 Dec 2019, 15:51
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Dec 2019, 10:41
Official
Dear Nolubabalo Mampofu

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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