Dissatisfied

This is my 4th week as an standard bank customer and there haven't been a week that I don't call they customer service. First I collected my card at the bank was actived couldn't do anything on the card called the customer service no one could assist. Called them a few times went back to another branch and one of the ladies knew exactly what was the problem fixed it in 2min. I bought last week electricity didn't receive sms had to call the call centre the transferred me to another department she then read off my number for the electricity. Bought lotto last and this week never received the sms called the calling the call centre hanging on for almost 20min at a time this is ridiculous. Every week I have to do this. This bank is really making me crazy