MM
Michelle M

1 reviews | Active since Dec 2020

13 Sept 2023, 15:03

Dissatisfactory Experience with Standard Bank

I recently left my current job and secured a new position with a higher salary. To bridge the gap between paydays, as my new salary would only be credited at the end of the month rather than on the 25th, I app**** for a small overdraft facility with Standard Bank to cover my upcoming debit orders. In support of my application, I submitted three months' worth of bank statements and my new employment offer letter.

Unfortunately, my application was declined on the grounds that I had resigned from my previous job, and they would only reconsider it once I received my first paycheck from the new company. It's important to note that I will still receive my money; it's just a matter of the payment date shifting from the 25th to the 30th. Instead of accommodating this slight delay in my salary, Standard Bank opted to return my debit orders and offer me an overdraft for a mere five days to cover them.

This experience has left me disappointed, as it seems that Standard Bank's approach is more aligned with the motto 'It won't be' rather than 'It can be.'"

0
Replies (1)
Standard Bank
Standard Bank's reply13 Sept 2023, 15:21
Official
Dear Michelle

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***