Dissatisfaction with the service that I received from Standard Bank

Dissatisfied with the Service rendered by Standard Bank I wrote to hello Peter for assistance with regards to my claim HLB***/024995 and an assessor was sent but informed me that he sent the claim to the financial department and to date there is no response from a claim of March 2019 Instead the different people that I spoke to after the intervention of hello peter are no longer responding to my emails.