Dissatisfaction with Standard Bank Business department

I have a business account for about 6 years now. I'm extremely dissatisfied and disappointed in Standard bank pathetic service. I ordered a new card as my old one expired. I called in to be placed on hold for 1hr 15 min. Ok, now if that wasn't bad.....I was transferred to 3 different ppl. Then told that my card is at a branch, I said ok. Went to the branch and stood in the line for +- 2 HR, I got a toddler at home. So I had to rush and go home. The very same day I picked up a personal card from another bank with ease...That banks says , "How can we help you?" .....and guess what they really do...I Called standard bank again and asked to send the card to another branch, after 10 phone calls not less than 1hr each and a month later. They say the card is still with the COURIER.... How do I trust you and go further from here?? I need by business card. The world is facing a pandemic, help us, we PAY for the service. We expect delivery.....