VN
Vuyiswa N
1 reviews | Active since Jan 2020
23 Oct 2023, 12:33
Dissatisfaction with service
I visited the uitenhage branch in Caledon with my elderly mother who had some mobility issues. However, the staff failed to provide priority assistance even though we explained she can't be sitted for long. I'm perplexed by the lack of consideration from the staff especially when everywhere around the branch they have banners requesting for customers with disabilities or mobility impairment to be moved ahead the queue yet couldn't facility this for my sick mother.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Oct 2023, 12:35Dear Vuyiswa
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Oct 2023, 12:35
Official
Dear Vuyiswa
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
23 Oct 2023, 16:57Dear Vuyiswa
Thank you for bringing this to our attention. To advise, our staff escalated the situation to the branch management team.
We have attempted to reach out to you and sadly could not get ahold of you.
We have received notification from the Uitenhage management that they have engaged you and will ensure that the service is restored.
We truly apologize for the experience and we trust we will do better.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for bringing this to our attention. To advise, our staff escalated the situation to the branch management team.
We have attempted to reach out to you and sadly could not get ahold of you.
We have received notification from the Uitenhage management that they have engaged you and will ensure that the service is restored.
We truly apologize for the experience and we trust we will do better.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Oct 2023, 16:57
Official
Dear Vuyiswa
Thank you for bringing this to our attention. To advise, our staff escalated the situation to the branch management team.
We have attempted to reach out to you and sadly could not get ahold of you.
We have received notification from the Uitenhage management that they have engaged you and will ensure that the service is restored.
We truly apologize for the experience and we trust we will do better.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for bringing this to our attention. To advise, our staff escalated the situation to the branch management team.
We have attempted to reach out to you and sadly could not get ahold of you.
We have received notification from the Uitenhage management that they have engaged you and will ensure that the service is restored.
We truly apologize for the experience and we trust we will do better.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***