1 reviews | Active since Aug 2019
Dissatisfaction regarding Unresolved and Unsatisfactory Service
I am writing to express my dissatisfaction with the service I have received from your institution regarding : >an immediate payment made to a recipient at another financial institution . Payment was done on 08 November 2025 and follow up on this payment was done multiple times however no resolution. Query done telephonically > deposit was made on the 30 September at the ATM , however amount showed on screen was not the amount deposited. Query done at the branch on the same day at 09:00am. Was informed to wait for banking to balance at the ATM and i will get feedback. Received a call on the same day informing me that the discrepancy has been found and the shortfall will be deposited into my account. However 1 month later - no deposit. Phoned the customer care and they followed up and was informed that the teller has informed them that there is no shortfall.
Despite my attempts to resolve these matter , the issue remains unresolved, and I have not received adequate assistance or communication. This has caused inconvenience, financial loss, delays and frustration.
I kindly request the following:
A clear explanation of why the issue has not yet been resolved.
Immediate action to address and correct the problem.
Written confirmation once the matter has been fully resolved.
I trust that this matter will receive your urgent attention. Please respond within 7 working days to avoid the need for escalation to the Ombud for Financial Services or other regulatory bodies.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Standard Bank , we are passed the inconvenience and frustration stage.
The second complaint has not even been addressed as yet
Standard Bank , we are passed the inconvenience and frustration stage.
The second complaint has not even been addressed as yet
We would like to thank you for giving us the opportunity to address your matter.
The funds from the ATM deposit will reflect by November 24th.
The PayShap transfer was cleared by Standard Bank.
A request has been sent to Capitec Bank to trace and credit the funds.
We will provide an update once Capitec Bank has responded.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
The funds from the ATM deposit will reflect by November 24th.
The PayShap transfer was cleared by Standard Bank.
A request has been sent to Capitec Bank to trace and credit the funds.
We will provide an update once Capitec Bank has responded.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
Numerous emails to the customer service agent allocated to my query has not warranted a reply. This seems to be the only platform to reach out to Standard bank for feedback or assistance.
One month later, and no resolution.
Numerous emails to the customer service agent allocated to my query has not warranted a reply. This seems to be the only platform to reach out to Standard bank for feedback or assistance.
One month later, and no resolution.