Dissatisfaction of service by Standard Bank SA

My business banks with the Standard Bank of South Africa. Unfortunately due the unfavorable economic climate,the account became dormant which then led to subsequent closure/lock by the bank. During this last quarter of the year things started to shape up in business,gradually. This then led to amounts of invoices to be paid into the account. I then could not access the funds due to the locked status. As advised by bank staff at my local branch, I then contacted the legal department of Standard Bank SA. Upon enquiring, I sent an email with an attached invoice for the proof of funds deposited. Furthermore, I was notified of an unsettled vehicle finance debt which used to debit from the account. I then was advised to make an arrangement for the debt upon acknowledging and taking full responsibility for. All of the above I have no issues with. However, my dissatisfaction and grievance emanates from the adamant refusal for the arrangement by a Miss Gillian Langeveldt (***). I am under immense stress and pressure as we are preparing for a family funeral of which I have committed to avail the funds. This exerts stress not just to myself but to my believed family at large. I,therefore,write this to solicit urgent and satisfactory assistance with my matter.