Dissatisfaction beyond repair

R6000 taken from my account, my card in my purse and transaction says I'm paying Ackerman's Sandton. At the time I'm in Pretoria. When I call them, they just give me a reference number and tell me they will investigate. No explanation whatsoever, just have to wait 6 working days. I go to the branch today, teller gives me the phone to call ***** line, lady at the ***** line just says to me it takes 6 days. The money is still showing outstation authorisation on my app, but still they don't know if it can be stopped or not. They never hesitate to take R 110 monthly fee or any other money they feel I owe them for their services, but now where is the sense of urgency when I report that my money is taken in their care? If I had lost my card I would understand, but it's with me and only me and standard bank know my secret pin. I'm very disappointed,